Contributing to the design of the agile culture and processes at a global software developer

The situation at the client

A few years ago, two big companies have merged in joint venture to offer customers with converged mobile and fixed products. This merger led to numerous new initiatives and projects. One of those initiatives was a Program for merging the technical functionalities of both companies and migrating the customers into one billing system.

Since the software developer is the IT supplier of the merged company, the company was also appointed as Lead Service Integrator for the program. This means that the party is responsible for the development, testing, part of the deployment and management of the various suppliers. The duration of this program is approximately three years and more than 350 employees from all over the world are working on it.

 Since the software developer is the IT supplier of the merged company, the company was also appointed as Lead Service Integrator for the program. This means that the party is responsible for the development, testing, part of the deployment and management of the various suppliers. The Scaled Agile Framework was chosen as the means to manage this program.''

The program lies the foundation for integration of the two companies. All off the customers need to be combined within the technical environment.  

This innovative market is in a state of flux, which means that new functionalities will also be implemented in the new, combined, technical environment, which is still in full development. A great challenge! The client have chosen Scale Agile Framework as means of managing this program.

The solution from MOJEO

Rick Abbing of MOJEO started as Software Integration Manager and partly Advanced Scrum Master within the program. ‘’Rick has adjusted very quickly to the high paste and complex world of large transformation program such as the program. His main contribution was to deliver MVS in the Digital and Communication domain on time as per customer’s guidelines.’’ Rick is responsible for the software integration between the BSS system and the development within Digital(Website and Online environment, where customers can independently log in unassisted) and Outbound communication(E-Mail, letters, SMS).

"MOJEO first helped to implement and set up the JIRA tool within the software developer program, so that people could work internally according to the Agile principle", says the Project Manager at the communications software developer.

MOJEO supports the communications software developers Lead System Integration activities mainly by implementing and managing Agile (SAFe) processes within the clients program, in particular the area of integrated, multi-vendor software development. Based on his knowledge and expertise, Rick acts as the internal ''question library'' for Agile and SAFe related topics.

"MOJEO first helped to implement and set up the JIRA tool within the software developer program, so that people could work internally according to the Agile principle. Rick is responsible for the software integration between the BSS system and the development within Digital and Outbound communication."

The added MOJO

‘’Thanks to the efforts of Rick the Minimum Valuable Solution in the Digital and Communication domain have been delivered on time to the business stakeholders for evaluation. Professional customer service, precise communication, process-oriented management and built in quality of MOJEO resulted in high customer satisfaction. In particular the support in transition from waterfall to agile way of working in combination with positive “can do” attitude has been highly appreciated.’’

‘’Rick has been very highly appreciated by the team and customers. His efforts were recognized on multiple occasions with very positive feedback. 10 out of 10.‘’ The Project Manager would describe Rick as a result- and process-driven team player with an eye for detail. Not afraid to challenge conventions with friendly attitude.

"Rick has been very highly appreciated by the team and customers. His efforts were recognized on multiple occasions with very positive feedback. 10 out of 10. The Project Manager would describe Rick as a result- and process-driven team player with an eye for detail. Not afraid to challenge conventions with friendly attitude. "

agile/scrum way of working?

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