VOICE ROLL-OUT AT A GLOBAL PLAYER
Situation: The ‘Multichannel Telephony – roll out’ project was in a critical phase.
Solution: Analysing the problems first by carrying out a baseline assessment, amongst other things, and then implement solutions so the project gets back on track.
Added MOJO: The deliverables and milestones of the projects were achieved every time, and Mojeo also implemented a number of other solutions outside the project scope.
The situation at the client
Mid 2016 the client decided to change the telephony platform. This to be able to support clients skill-based & multi-channel and to prepare for all existing forms of communication.“The project was in a critical phase. Internally there was little awareness that projects of this scope require a dedicated project lead; someone who is occupied with the progress of a project full-time. Until then that was given to a manager as an additional task,” the manager explains.“I already knew Luc and Mojeo because Mojeo had carried out an assignment at the IT department of the business and visibly supplied good work, so it was obvious to ask for Mojeo’s help in this project.”
“Internally there was little awareness that projects of this scope require a dedicated project lead”
The solution from MOJEO
When MOJEO started working on the project, a baseline assessment was first carried out on Luc Moens’ request. This looked at where the problems mainly occurred.
“Based on the transparency he provided management through this, a plan of attack was drawn up to solve the problems,”the manager tells. “We really needed someone from the outside, with a neutral view, who provided transparency and honesty about the situation. Not everyone liked to hear what Luc had to say. It did however clearly indicate where the problems were”
When the project was on track, Luc Moens transferred the project to Ferry Woudstra, Project Manager at Mojeo. “Over the course of the project, Mojeo always ensured the deliverables and milestones were achieved,” continues the manager “I also really appreciate that Mojeo employees show initiative. In this environment there is a continuous need for the implementation of changes. That happens monthly and wasn’t structured. Ferry then implemented a release schedule entirely on his own initiative. Mojeo doesn’t just work within the scope of the project, but they also look at how they can improve things at other levels”
“We really needed someone from the outside, with a neutral view, who provided transparency and honesty about the situation."
The added MOJO
The manager explains that offering transparency is a great added value from Mojeo. “That means daring to share one’s view. For us it was important at the time that this came from a neutral place. You all command the art of ‘project management’ very well. I think what’s sets you apart is mostly in the area of effective stakeholder management. Your Project Managers are all excellent at this.”
“Mojeo really presents itself as partner, you’re really looking to meet needs of our business. I also think that it’s very good that your people are all on the Mojeo payroll, this stability distinguishes you.”
“I believe the offer of transparency is a great added value of MOJEO. In addition, you set yourself apart mostly in the area of effective stakeholder management.”