2 recognizable conversations between a client and a Project Manager

Conversation 1:

Project Manager: I need 2 extra project employees because we're super busy with our work. Client: Why is that all of a sudden? And why do we need to expand our workforce with 2 project employees? Project Manager: Everyone is really really busy with their day-to-day operations. They all tell me that they can't add a new project to their day-to-day operations. I think it will go better with 2 extra employees. Client: But is there really no room anywhere? Can't anything be moved? How much work is involved? Project Manager: We're all very busy. Everyone makes long days. Client: Come back when you have a better foundation.

Conversation 2:

Project Manager: I need 2 extra project employees because we're super busy with our work. Client: Why is that all of a sudden? And why do we need to expand our workforce with 2 project employees? Project Manager: The timesheets for the last 4 weeks show that everyone works an average of 50 hours per week, that is 10 overtime hours per man per week. In addition, the detailed planning shows that 5 new activities will have to be started in 2 weeks' time, which implies an increase of 80 hours per week compared to the current workload. Client: Where did you get these figures and planning data? Project Manager: From the PMO. Client: So an increase of 80 hours per week makes an expansion of the project by 2 employees necessary if we want to meet the schedule? Project Manager: That is correct. Client: It's clear to me, you have my agreement.

Moral of the story:

Thanks to the PMO, the Project Manager has hard evidence and arguments regarding the workload and the interdependence of projects to justify the expansion.

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